Parent Portal Guide

1  Signing In

Open your web browser and go to:

Option A — Sign in with Google

If you registered with a Gmail address, the easiest way to sign in is with one click:

1. Click the Sign in with Google button at the top of the login page.
2. Google will ask you to choose your account — select your Gmail address.
3. You're in! No password to remember.

Option B — Email & Password

1. Enter the email address you registered with.
2. Enter your password and click Sign In.
3. If you've forgotten your password, click Forgot your password? and we'll email you a reset link.

2  Your Home Page

After signing in you'll land on your home page. It gives you a quick snapshot of your account at a glance:

• Family Balance — the total amount currently owed. $0.00 means everything is paid up. A credit (overpayment) shows as green.
• Unpaid Invoices — the count and dollar total of outstanding invoices.
• Last Payment — the most recent payment date and amount.
• Students — how many students are on your account and how many are active.

Below the summary cards, Quick Links give you one-tap access to Billing & Payments, My Students, My Account, and Questions & Suggestions.

A summary table of your students and their current class enrollments is shown at the bottom of the home page.

3  Billing & Invoices

Click Billing in the navigation to see a full breakdown of your account. The page has three tabs:

Open Invoices tab

Shows every unpaid charge — usually monthly tuition. Each row shows:

• Date — when the invoice was posted
• Student — which child the charge is for
• Code — the billing period (e.g. "May 2026")
• Memo — any additional note on the invoice
• Amount — what is still owed (partial payments are reflected here)

If an invoice is more than 30 days old, it will show an overdue indicator. The Pay Now button at the bottom of the tab opens the payment panel.

Transaction History tab

A full record of every charge and payment for the current season, with a running balance column so you can see how your account changed with each entry. Online payments made through the portal have a Receipt link you can open or print.

For a complete history spanning all seasons, use the Account Statement button in the top-right corner of the Billing page.

Auto-Pay tab

Manage your saved payment card for automatic monthly charges. See Section 5 below for full details.

4  Making a Payment Online

You can pay your balance securely directly from the Billing page using either bank transfer (ACH) — at no cost — or a credit / debit card (a small processing fee applies).

1. On the Open Invoices tab, click the Pay Now button.
2. A payment panel will appear showing your open invoices. Enter the amount you'd like to pay — it can be the full balance or any partial amount.
3. Choose Bank Transfer (no fee) or Card. If you choose Card, the processing fee is calculated and shown as you type.
4. Enter your bank or card details in the secure form (provided directly by Square — your account / card number is never stored on our server) and click Pay.
5. You'll see a confirmation message and receive a receipt email within a few minutes. A Receipt link also appears in your Transaction History.

5  Auto-Pay

If you'd like us to charge your card automatically each month, you can save a card on file for Auto-Pay.

Enrolling in Auto-Pay

1. Go to Billing and click the Auto-Pay tab.
2. Enter your card details in the secure form.
3. Read the processing-fee notice and the authorization agreement, check the box to consent, then click Save Card & Enable Auto-Pay.

How it works

When Auto-Pay is active, the studio will charge your saved card on your regular billing cycle. You'll receive a receipt email each time a charge is made.

6  Your Students

Click Students in the navigation to see a summary for each of your children:

• Their name, date of birth, and gender
• The classes they're currently enrolled in
• Their enrollment status (active / inactive)

Class enrollment changes (adding or dropping a class) are handled by the studio — please contact us directly to make any changes.

7  Your Account & Family Info

Click Account in the navigation to manage your contact details and communicate with the studio. The page has three tabs:

Contact Info tab

The top card shows your current name, phone number, email, and home address. Edit the fields and click Save Changes to update them.

Below your own card is a Family Members table listing all parents and students linked to your account. Click any name to load their details into the edit form at the top:

• For parents — you can edit their name, phone, and address.
• For students — the form switches to show birthday, gender, and emergency contact fields.

Click Cancel in the form to go back to editing your own information.

Adding a second parent / guardian

Click + Add Parent at the top of the Family Members card and fill in the new parent's first name, last name, email, and (optional) phone number. They'll appear in the table as a Secondary contact.

Changing your password

Scroll to the Change Password section on the Contact Info tab. Enter your current password, then your new password twice, and click Update Password. If you signed in with Google, you won't see this section — your password is managed through your Google account.

Messages tab

All emails the studio has sent to your account appear here — billing reminders, receipts, and any direct messages. Unread messages are marked with a badge. Opening the tab marks them as read.

Questions & Suggestions tab

Use this tab to send a question or suggestion directly to the studio. Enter a subject and your message, then click Send Message. A copy is saved in your Messages tab so you have a record of what you sent.

8  Installing the Portal on Your Phone

The parent portal can be saved to your phone's home screen so it opens like an app — no app store needed.

Android (Chrome)

1. Open the portal in Chrome on your Android phone.
2. Tap the three-dot menu (⋮) in the top-right corner.
3. Tap Add to Home screen.
4. Give it a name and tap Add. The portal icon will appear on your home screen.

iPhone / iPad (Safari)

1. Open the portal in Safari.
2. Tap the Share button (the box with an arrow pointing up) at the bottom of the screen.
3. Scroll down and tap Add to Home Screen.
4. Tap Add. The portal icon will appear on your home screen.

9  Need Help?

If something in the portal looks wrong, or if you have a question about your account, please reach out to us — we're happy to help.

Common questions

I forgot my password.
On the login page, click Forgot your password? and enter your email address. A reset link will arrive within a few minutes. Check your spam folder if you don't see it.

My balance looks wrong.
Please contact the studio directly so we can look into it together. Do not make an extra payment until the balance is confirmed.

I can't see my child's classes.
Students and their class enrollments are managed by the studio. If a class is missing, give us a call and we'll check the enrollment records.

My payment went through but the balance didn't update.
Try refreshing the billing page. Payments usually update within a few seconds. If the balance is still incorrect after a couple of minutes, contact us with the reference number shown in your receipt email or in the Transaction History tab.

I want to pay in person instead of online.
Of course — we accept cash and check at the studio. Just let us know when you're dropping off or picking up.

How do I send a message to the studio?
Go to Account → Questions & Suggestions tab and fill in the subject and message fields. Your message is delivered to us by email and a copy is saved in your Messages tab.

I see emails from two different studio addresses — are they both legitimate?
Yes. To make our inbox easier to manage, money-related emails (billing reminders, payment receipts, Auto-Pay notices, fee updates) come from our billing address, and everything else (birthday greetings, registration confirmations, general announcements, replies to your Questions & Suggestions) comes from our main studio address. Both are from the studio — just sorted by purpose. Replies to either address reach us either way.